Data Deletion

This page explains how to delete your Cloziq account and data, and how to remove Cloziq's access to your Instagram or Facebook account. For full details on how we handle personal information, see our Privacy Policy.

1. Delete your Cloziq account

You can delete your account at any time:

• In the mobile app: go to Settings > Account > Delete Account.
• In the web app: go to Settings > Profile and choose Delete account.
• By email: send a request from your account email address to support@cloziq.com with the subject "Delete my account." We will confirm your identity and respond within 30 days.

Before deleting, you must cancel any active subscription or trial so you are not charged again. If you own a workspace with other members, transfer ownership or remove them first. The app will tell you if a step needs to be completed on the web.

2. What is deleted

When you delete your account, we remove your personal information from your profile and delete your sign-in identity. If you are the only owner of your workspace, we also delete the workspace, including its contacts, conversations, connected channels, and files, and disconnect your connected Instagram, Facebook, and Stripe accounts.

This data is deleted from our production systems when you delete your account and from backups within 90 days. Copies held by our service providers are deleted on their own retention schedules.

3. What we keep

We keep:

• records we must keep by law, such as billing records (7 years); and
• records of connected accounts used on free plans or trials (account identifier, username, and basic public account information), to prevent abuse of free plans and trials.

4. Remove Cloziq from Instagram or Facebook

You can also remove Cloziq's access from your Meta account settings:

• Instagram: open Settings, go to Website permissions > Apps and websites, select Cloziq, and choose Remove.
• Facebook: open Settings & privacy > Settings, go to Apps and websites (or Business integrations for a Page), select Cloziq, and choose Remove.

When Meta notifies us that you have removed Cloziq, we disconnect the account, delete its access tokens, and delete the profile information Meta provided about that account. Conversations and contacts remain in the workspace until the workspace owner deletes them or deletes the account. We give Meta a confirmation code you can use to check the status of your request.

5. If you messaged a business that uses Cloziq

If you sent messages to a business that uses Cloziq, that business controls your messages. Please ask the business directly to delete them. If you contact us at support@cloziq.com, we will forward your request to the business and help it respond.

6. Contact

support@cloziq.com Cloziq LLC, Delaware, United States