Cookie Policy
Effective October 29, 2026
This Cookie Policy explains how Cloziq LLC ("Cloziq," "we," "us") uses cookies and similar technologies when you visit cloziq.com and its subdomains, use the web app at app.cloziq.com, or use our mobile apps.
For broader information about how we handle personal data, see our Privacy Policy.
1. What are cookies?
Cookies are small text files that a website stores on your device when you visit it. Similar technologies include local storage, session storage, pixel tags, and software development kits (SDKs) in mobile apps. Throughout this policy we use "cookies" as shorthand for all of them.
2. How we use cookies
Strictly necessary
Required for our websites and apps to work, for example to keep you signed in, protect forms from bots, and prevent cross-site request forgery. You can block them in your browser, but parts of the Service will stop working.
Functional
Remember choices you make and keep features working smoothly, such as your support chat history and interface preferences.
Analytics
Help us understand how people use our websites and apps so we can improve them. On our marketing websites and during account setup in the web app, this can include recording sessions (clicks, scrolls, and page changes). We also use cookieless, privacy-friendly page-view measurement on our marketing websites.
Advertising and measurement
Help us measure and improve our own ads. We use the Meta Pixel on our websites and web app, which lets Meta connect visits and sign-ups on our sites to our ads on Facebook and Instagram. If you arrive through a partner's referral link, a referral cookie records which partner sent you so they can be credited. See Section 6 of our Privacy Policy for details.
3. Cookies and storage we currently set
The following is the current inventory of cookies and similar technologies on our websites and web app. If you spot a discrepancy, please email support@cloziq.com.
| Name | Type | Category | Purpose | Provider | Expiry |
|---|---|---|---|---|---|
Sign-in and session cookies (such as __session, __client_uat) | First-party cookie | Strictly necessary | Keep you signed in to the web app and protect your session | Cloziq (via our authentication provider) | Session to 1 year |
| Session and CSRF tokens on our websites | First-party cookie | Strictly necessary | Keep website administrators signed in and prevent cross-site request forgery | Cloziq | Session |
_GRECAPTCHA | Third-party cookie | Strictly necessary | Bot detection on website forms | Google (reCAPTCHA) | 6 months |
Support chat cookies (such as cw_conversation) | First-party cookie | Functional | Keep your support conversation available across visits | Cloziq (via our support provider) | Up to 1 year |
App preferences (keys beginning cloziq) | Local and session storage | Functional | Remember interface choices and keep sign-up and setup details you have entered until you finish | Cloziq | Until cleared or the session ends |
Ad click and campaign details (key beginning cloziq:attribution) | Local storage | Advertising and measurement | Remember the ad or campaign that brought you to us so a later sign-up can be attributed | Cloziq | Until cleared |
Analytics cookie and storage (names beginning ph_) | First-party cookie and local storage, shared across cloziq.com subdomains | Analytics | Recognize returning visitors, measure usage, and support session recordings across our sites | Cloziq (via our analytics provider) | 1 year |
_fbp | First-party cookie set by the Meta Pixel | Advertising and measurement | Identify browsers for ad measurement | Meta | 90 days |
_fbc | First-party cookie set by the Meta Pixel | Advertising and measurement | Store the click identifier when you arrive from a Meta ad | Meta | 90 days |
| Referral cookie | First-party cookie | Advertising and measurement | Credit the partner whose referral link you followed | Cloziq (via our affiliate tracking provider) | Set by the referral program, typically up to 90 days |
4. Mobile apps
Our mobile apps do not use browser cookies, but they use SDKs and on-device storage:
- Sign-in and on-device storage: to keep you signed in and to keep an encrypted copy of recent conversations on your device (removed when you sign out).
- Analytics: to measure app usage and improve the app.
- Push notifications: a device token from Apple or Google so we can send you notifications.
- Tenjin (ad measurement): measures which ads lead to app installs and sign-ups. On iOS, your device's advertising identifier is used only if you allow tracking through Apple's App Tracking Transparency prompt. On Android, you can delete or reset your advertising identifier in your device settings.
5. Managing your preferences
- In your browser: every modern browser lets you block or delete cookies. Instructions: Chrome, Safari, Firefox, Edge. Blocking strictly necessary cookies may break parts of the Service.
- Meta ads: you can control how Meta uses data from websites and apps to show you ads in your Meta ad preferences.
- On your phone: on iOS, go to Settings > Privacy & Security > Tracking. On Android, go to Settings > Privacy > Ads.
- By email: email support@cloziq.com with the subject "Do Not Share My Personal Information," and we will stop sending your information to advertising partners.
6. Third-party providers
Some cookies and SDKs are provided by third parties who may also use the data under their own privacy policies:
- Google reCAPTCHA: https://policies.google.com/privacy
- Meta: https://www.facebook.com/privacy/policy/
- Tenjin: https://tenjin.com/privacy/
7. Changes to this policy
We may update this Cookie Policy from time to time. The "Last Updated" date at the top reflects the current version. Previous versions remain accessible on this page.
8. Contact
Questions about this Cookie Policy or how we use cookies? support@cloziq.com Cloziq LLC, Delaware, United States