Question 1

Who is it for?

Accepted Answer

Coaches, consultants, creators, paid community owners and real estate agents. Anyone who sells through DMs.

Question 2

What makes it a business DM inbox?

Accepted Answer

It is built around the sale: who is waiting, who went quiet, who is ready to buy.

Question 3

Is the inbox really free?

Accepted Answer

Yes. Free forever, no card needed. Add up to 10 people to your team.

Question 4

Which channels work today?

Accepted Answer

Instagram (Business or Creator) and Facebook Pages. You work one channel at a time, or flip to All Channels for a quick review. WhatsApp and TikTok are coming soon.

Question 5

What is Sift?

Accepted Answer

Sift is the AI in your inbox. It labels replies to chats you started Interested, Not Interested or Unsure, and new chats Partnership or Brand Deal, Solicitation or Unsure, so you open ready buyers first.

Question 6

What is Auto-Send?

Accepted Answer

A follow-up you write now and schedule. It sends at the time you pick, and holds if they reply first.

Question 7

Can my team use it?

Accepted Answer

Yes. Add up to 10 people and choose what each can reply to.

Question 8

Is it safe to connect my accounts?

Accepted Answer

You connect with Meta’s own login. We never see your password, we never post or follow for you, and you can disconnect any time.

Question 9

Can I bring my past conversations?

Accepted Answer

Your recent DMs load when you connect a channel.

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